Welcome to Momo ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Momo mobile application ("App").
Wellness, Not Medical
Advice
Momo is a wellness and nutrition companion. It does not provide medical advice, diagnosis, or
treatment. Always consult a qualified healthcare professional before making health decisions.
1. Information We Collect
We may collect the following types of information when you use the App:
- Profile and wellness data: Information you provide during onboarding and in settings, such as your name, weight, height, age, wellness goals, dietary preferences, and coach style preferences.
- Meal and activity logs: Food entries, calorie and nutrition estimates, water intake, exercise logs, and weight updates you record in the App.
- Food photos: Images you capture or select for meal analysis. These may be sent to our AI service providers to generate nutrition estimates.
- Chat and voice input: Messages you send to Momo, your AI wellness companion, and optional voice input if you use speech features.
- HealthKit data (optional): With your explicit permission, we may read step count, exercise minutes, and sleep data from Apple Health to enrich your wellness insights. We do not write data to HealthKit unless you explicitly enable related features.
- Device and usage data: Device model, operating system version, app version, feature usage events, crash diagnostics, and anonymous analytics to improve the App.
- Purchase information: Subscription status and transaction metadata processed through Apple's App Store (we do not receive your full payment card details).
- Support communications: If you contact us, we receive your email address and the content you send.
2. How We Use Your Information
We use the information we collect to:
- Provide personalized wellness coaching, meal analysis, and daily guidance through Momo.
- Track your goals, progress, streaks, and milestones.
- Generate AI-powered responses, meal tips, and weekly advice.
- Send optional push notifications and reminders you enable.
- Process and manage Momo Plus subscriptions.
- Back up and restore your data via iCloud when you choose to use that feature.
- Improve App performance, reliability, and user experience.
- Respond to support requests and enforce our Terms of Service.
3. Data Storage and Security
Your wellness data is primarily stored locally on your device. If you enable iCloud backup, your data may be stored in your personal iCloud account under your Apple ID. We implement reasonable technical and organizational measures to protect your information, including encrypted data transmission (SSL/TLS) when communicating with our servers and third-party AI providers.
Food photos and chat content sent for AI processing are used solely to provide the requested feature and are not used to train third-party models beyond what those providers describe in their own policies, unless we explicitly state otherwise.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share information only in the following circumstances:
- AI service providers: To analyze meal photos, generate coaching responses, and provide related AI features (e.g., OpenAI, Replicate).
- Analytics and attribution: To understand App usage and measure marketing effectiveness (e.g., Firebase Analytics, Meta App Events), using aggregated or pseudonymous data where possible.
- Subscription management: To verify and manage Momo Plus memberships (e.g., RevenueCat, Apple StoreKit).
- Legal requirements: When required by law, regulation, legal process, or to protect our rights, users, or the public.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice where required by law.
5. Third-Party Services
The App integrates with the following third-party services, each governed by its own privacy policy:
- Apple HealthKit: Optional health data access, controlled by you in iOS Settings.
- Apple StoreKit: In-app purchases and subscriptions.
- Apple iCloud: Optional backup and restore of your App data.
- OpenAI / Replicate: AI-powered meal analysis and coaching features.
- Firebase Analytics: App usage and performance analytics.
- Meta (Facebook) SDK: App event analytics and attribution, when enabled.
- RevenueCat: Subscription and entitlement management.
6. Permissions
The App may request the following permissions:
- Camera and Photo Library: To scan and analyze meals.
- Microphone / Speech Recognition: To support optional voice chat with Momo.
- Notifications: To send reminders and companion messages you opt into.
- Health: To read optional wellness metrics from Apple Health.
You can revoke these permissions at any time in your device Settings.
7. Your Rights and Choices
- Access, update, or delete profile and wellness data within the App.
- Disable HealthKit, notifications, or other permissions in iOS Settings.
- Manage or cancel Momo Plus subscriptions through your Apple ID subscription settings.
- Request deletion of your data by contacting us at the email below.
- Opt out of tracking where required by applicable law (e.g., via Apple's App Tracking Transparency prompt).
8. Data Retention
We retain your information for as long as your account is active or as needed to provide the App. Data stored locally remains on your device until you delete the App or clear App data. iCloud backups remain under your control through your Apple ID. We may retain limited analytics and support records as necessary for legal, security, or operational purposes.
9. Children's Privacy
The App is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
10. International Users
Your information may be processed in countries other than your own, including where our service providers operate. By using the App, you consent to such transfer subject to applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Material changes may also be communicated in the App. Continued use of the App after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or requests regarding this Privacy Policy, contact us at:
Email: trynova@zohomail.cn
For technical support, please visit: Support Page