Technical Support

Find answers to common questions and get help with Momo

Frequently Asked Questions

How do I scan a meal with Momo?
Open the Scan tab, take a photo of your meal or choose one from your library, and Momo will analyze it to estimate calories and nutrition. For best results, use good lighting and make sure the food is clearly visible in the frame.
How does the AI coach chat work?
Tap the chat icon to talk with Momo, your AI wellness companion. You can ask about meals, goals, motivation, or daily habits. Momo provides gentle, non-judgmental guidance — not medical advice. Voice input is also available if you prefer speaking instead of typing.
What is Momo Plus?
Momo Plus is our premium subscription that unlocks advanced features such as unlimited AI coaching, enhanced scan capabilities, and more. Subscriptions are billed through the App Store and can be managed in Settings → Apple ID → Subscriptions on your device.
How do I connect Apple Health?
When prompted during onboarding or from Settings, tap Allow to connect Apple Health. Momo can read steps, exercise minutes, and sleep data to enrich your wellness insights. You can revoke access at any time in Settings → Privacy & Security → Health → Momo.
How do I back up or restore my data?
Go to Settings → iCloud and tap "Back Up to iCloud" to save your wellness data to your personal iCloud account. To restore on a new device, install Momo, sign in with the same Apple ID, and tap "Restore from iCloud" in Settings.
How do I cancel my Momo Plus subscription?
Subscriptions are managed by Apple. Open Settings → tap your Apple ID → Subscriptions → Momo, then tap Cancel Subscription. Your premium access continues until the end of the current billing period. Refund requests should be submitted through Apple.
Is Momo a medical app?
No. Momo is a general wellness and nutrition companion for informational purposes only. It does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for health-related decisions.
Why aren't my notifications working?
Make sure notifications are enabled for Momo in Settings → Notifications. Also check that Do Not Disturb or Focus modes are not blocking alerts. You can manage notification preferences within the Momo app Settings as well.

User Guide

Getting Started

To begin your wellness journey with Momo:

  1. Download Momo from the App Store and complete onboarding
  2. Set your wellness goals, weight target, and coach style preferences
  3. Log your first meal by scanning a photo or entering food manually
  4. Chat with Momo for personalized tips and encouragement
  5. Optionally connect Apple Health and enable notifications

Tips for Best Results

Troubleshooting

Food scan not working or inaccurate:

Chat not responding:

Subscription or restore issues:

Permission issues:

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